Research Article Detail
29 Civil Service Performance Indicators
Author(s): Richard BoylePublish Date: 2005
Pages: 90
ISBN(s): 1-904541-24-0
Price: €8
The evidence base to inform management and policy decision making is still elementary in many instances in the civil service. This paper provides practical assistance to civil service managers involved in the development of performance indicators. In particular the paper examines the role of performance indicators in a number of key areas: in the business planning process; in units where the main focus is on policy work; and in the process of verifying how civil service organisations are performing. Difficulties in defining performance indicators and their limited applicability in some circumstances are recognised.
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