Skip to main content

Content

Tailored Irish Language Training - Sainchúrsa Gaeilge

Sainchúrsa Gaeilge


Tá sé mar aidhm ag an gcúrsa seo cur ar chumas baill foirne cumarsáid trí Ghaeilge a dhéanamh go gairmiúil agus go dearfach lena gcustaiméirí. Déantar gach cúrsa a fhorbairt bunaithe ar riachtanais ghnó na heagraíochta agus ar riachtanais teanga na foirne ag leanúint na modhanna seo a leanas:

  1. Déanaimid riachtanais ghnó na heagraíochtaí, i gcomhairle leis na rannóga ábhartha, a iniúchadh;
  2. Déanaimid riachtanais teanga agus cumas na foirne a mheas;
  3. Cuirimid siollabas agus cúrsa le chéile bunaithe ar 1 & 2 thuasluaite;
  4. Cuirimid oiliúint ar fáil ar an láthair nó in ionad comhaontaithe;
  5. Déanaimid measúnú agus aiseolas maidir leis an gcúrsa a sholáthar.

Cuspóirí
Beidh ar chumas na rannpháirtithe:

  • Déileáil le fiosrúcháin ó chustaiméirí agus eolas ginearálta a thabhairt;
  • Glacadh le glaonna teileafóin as Gaeilge agus déileáil leo go héifeachtach;
  • Comhráite a stiúradh chun gur féidir leo eolas tábhachtach a fháil;
  • Custaiméirí a chur i dteagmháil leis na rannóga/an eagraíocht chuí nuair is gá;
  • Téarmaíocht a bhaineann leis an obair a thuiscint agus a úsáid go muiníneach.

 

Cur Chuige Oiliúna
Baintear úsáid as modhanna múinte nua-aimseartha cumarsáide ag díriú ar an saghas teanga a bhíonn ag teastáil in áit oibre an fhostaí. Curtha le chéile ar bhonn na rannpháirtíochta, tá sé mar aidhm ag an gcúrsa níos mó muiníne a thabhairt do na rannpháirtithe trí chleachtaí labhartha agus rólghlactha.StruchtúrIs cúrsa sé lá é seo, le lá amháin comhairleachta chun cumas teanga na rannpháirtithe a mheas san áireamh ann. Cúig lá (30 uair an chloig) d’oiliúint teanga ar feadh tréimhse 2 go 6 seachtaine atá molta.

 

Seirbhísí Gaeilge don Earnáil Phoiblí: Bróisiúr le h-íoslódáil anseo

 

Tuilleadh Eolais 
Gerry Grogan, Speisialtóir Oiliúna
Teil: 01 – 2403672 Ríomhphost: gaeilge@ipa.ie

 

Tailored Irish Language Training

 

The objective of this programme is to give staff the ability and confidence to communicate in Irish with customers, both professionally and positively. Each course is specifically developed and tailored to the business needs of the organisation and the language needs of the employees, using the following process:

  1. We carry out a language audit of the business needs of the organisation in consultation with the relevant department(s);
  2. We assess the needs and Irish language level of participants;
  3. We develop a syllabus and course material based on 1 and 2 above
  4. We deliver training onsite or at an agreed location;
  5. We provide evaluation and feedback on the course.

Objectives
Participants will be able to:

  • Handle customer queries and give general information to customers in Irish;
  • Take and deal effectively with telephone calls in Irish;
  • Take control of conversations in order to elicit important information;
  • Refer clients to appropriate sections/the relevant organisation when required;
  • Understand and use work-based terminology confidently.

 

Training Approach
Modern communicative teaching methods are used to teach this course, focusing on the language required in an employee’s place of work. Designed to be participative, the course aims to build confidence through spoken language practice and role play.

 

Structure
A six day training course, including one day to assess language ability. Five days (30 hours) language training over a recommended period of 2 to 6 weeks.

 

Irish Language Services for the Public Sector: Download brochure here

 

Further Information 
Gerry Grogan, Training Specialist
Tel: 01 – 2403672 Email: gaeilge@ipa.ie

57-61 Lansdowne Road
Ballsbridge, Dublin 4
Tel: +353 1 240 3600
Fax: +353 1 668 9135

Vergemount Hall,
Clonskeagh, Dublin 4
Tel: +353 1 240 3600
Fax: +353 1 269 8644

Registration no: 21087