Civil Service

The aim of this programme is to provide Clerical Officers with an opportunity to further develop the core competencies required so that they can contribute effectively in their role and support senior staff in achieving organisational goals. Participants will acquire insights, techniques, and tools to strengthen their confidence in dealing with a variety of situations. They will learn about their personal working and communication style and its impact on others and get practical tips on planning and organising work,  including working remotely.

Clerical Officer Programme

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Key Facts

Delivery Method

This Clerical Officer programme has been modified for online delivery.  It will be delivered over one day from 10:00am - 4:30pm with a number of short breaks throughout the day.  It will be delivered remotely via MS Teams and facilitated by a subject matter expert.  

Scheduled Dates:

  • 25 January 2022
  • 2 March 2022*
    *NB. Change of date from originally advertised 3 March 2022.

Please note that as this is an interactive programme of training with an emphasis on engagement and skill building, we limit the size of the group.  If you wish to book places for a number of staff from a single organisation, we recommend that you contact training@ipa.ie in the first instance, as a tailored programme may be more suitable.

Commences

25 January 2022 | 2 March 2022 Bookings for this course close one week in advance of start date.

Duration

One Day Online Course

Fees & Enrolment

Fee: The cost of this course is €395 per person.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email.  Please send completed booking forms to:

Central Bookings Office
Institute of Public Administration
57-61 Lansdowne Road, Dublin D04 TC62
Tel: (01) 240 3666 | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers. 

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

Progression

The Institute also delivers programmes for the following grades:

Executive Officer Programme

Higher Executive Officer Programme

Assistant Principal Officer Programme

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The Programme

The aim of this programme is to provide Clerical Officers with an opportunity to further develop the core competencies required so that they can contribute effectively in their role and support senior staff in achieving organisational goals. Participants will acquire insights, techniques, and tools to strengthen their confidence in dealing with a variety of situations. They will learn about their personal working and communication style and its impact on others and get practical tips on planning and organising work,  including working remotely.

Who is this for?

This course is for Clerical Officers working in Government Departments, Offices and State Agencies.

Learning Outcomes

Upon completion of the Clerical Officer programme, participants will:

  • Know how to plan and organise their work more effectively in order to deliver results
  • Understand the importance of providing excellent customer service in a public sector context
  • Have increased confidence in communicating effectively with individuals and teams
  • Understand the importance of contributing effectively to the team
  • Have considered their career and personal development plans 
Course Content

The Clerical Officer programme will cover the following areas:

  • Planning and organising work and working remotely
  • Communication and assertiveness
  • Providing excellent customer service
  • Teamworking
  • Career and personal development planning
Other Information

The Clerical Officer programme can be tailored to the specific requirements your organisation and delivered on an in-house basis at a negotiated rate. Please email training@ipa.ie.  One of our Training team will then be in contact to determine your specific training requirements and provide you with a quotation.

Course Leader

This course will be delivered by members of our Leadership and Management Training Team: Susan Hawkins and Georgina McElwee.

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