Civil Service

The aim of this online course is to provide Clerical Officers an opportunity to further develop the key competencies required so that they can contribute effectively in their role and support senior staff in achieving organisational goals.  

Clerical Officer Programme

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Key Facts

Delivery Method

This Clerical Officer programme has been modified for online delivery.  The course will be delivered as two x two-hour modules over two days (10:00 am - 12:00 noon) each day.  It will be delivered remotely via MS Teams and facilitated by a subject matter expert.

Commences

7-8 July 2020

Application Deadline

June 2020 Bookings for this course close one week in advance of start date.

Duration

Two x Two Hour Online Modules

Fees & Enrolment

Fee: The cost of this course is €320 per person.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email.  Please send completed booking forms to:

Central Bookings Office
Institute of Public Administration
57-61 Lansdowne Road, Dublin D04 TC62
Tel: (01) 240 3666 | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers. 

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

Progression

The Institute also delivers programmes for the following grades:

Executive Officer Programme

Higher Executive Officer Programme

Assistant Principal Officer Programme

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The Programme

The aim of this online course is to provide Clerical Officers an opportunity to further develop the key competencies required so that they can contribute effectively in their role and support senior staff in achieving organisational goals.  

Who is this for?

This course is for Clerical Officers working in Government Departments, Offices and State Agencies.

Learning Outcomes

Upon completion of the Clerical Officer programme, participants will:

  • Know how to plan and organise their work more effectively in order to deliver results
  • Have increased confidence in communicating effectively with individuals and teams
  • Understand the importance of providing excellent customer service in a public sector context
  • Understand the importance of wellbeing and resilience
  • Have considered their career and personal development plans
Course Content

The Clerical Officer programme will cover the following areas:

  • Planning and organising work
  • Communication and assertiveness
  • Providing excellent customer service
  • Resilience and wellbeing
  • Career and personal development planning
Other Information

The Clerical Officer programme can be tailored to the specific requirements of a government department and delivered on an in-house basis at a negotiated rate. We will also deliver the programme where two or three departments come together to provide a minimum number of participants. Please email training@ipa.ie if you would like further information about customised training.

Course Leader

This course will be delivered by Jane O'Reilly.

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