Civil Service

The two-day Clerical Officer programme is designed for staff at Clerical Officer (CO) level, whose role is mainly operational, to enable them to contribute fully to the achievement of Departmental goals, particularly in the delivery and implementation of policy, The aim of the Clerical Officer programme is to provide an opportunity for staff of government departments, offices and state agencies, to develop the competencies required to be effective in the Clerical Officer role and to acquire a firm understanding of what is expected from civil servants and how this differs from working in other sectors.

This programme will clarify the role and responsibilities of Clerical Officers within a civil service context, identify the competencies required for the role, provide opportunity to further develop these competencies and explore the career and personal development pathways available within the civil service.

This programme provides a safe learning environment in which participants can develop their competencies further and in so doing, make a significant impact within their role.

Clerical Officer Programme

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Key Facts

Commences

30-31 May 2017

Application Deadline

May 2017 Bookings for this course close one week in advance of start date.

Duration

Two Days

Fees & Enrolment

Fee: The cost of this course is €810 for Corporate Members of the Institute, €900 for others. Fee includes course material, lunch and refreshments.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email.  Please send completed booking forms to:

Central Bookings Office
Institute of Public Administration
57-61 Lansdowne Road, Dublin D04 TC62
Tel: (01) 240 3666 | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers. 

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

Progression

The Institute also delivers programmes for the following grades:

Executive Officer Programme

Higher Executive Officer Programme

Assistant Principal Officer Programme

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The Programme

The two-day Clerical Officer programme is designed for staff at Clerical Officer (CO) level, whose role is mainly operational, to enable them to contribute fully to the achievement of Departmental goals, particularly in the delivery and implementation of policy, The aim of the Clerical Officer programme is to provide an opportunity for staff of government departments, offices and state agencies, to develop the competencies required to be effective in the Clerical Officer role and to acquire a firm understanding of what is expected from civil servants and how this differs from working in other sectors.

This programme will clarify the role and responsibilities of Clerical Officers within a civil service context, identify the competencies required for the role, provide opportunity to further develop these competencies and explore the career and personal development pathways available within the civil service.

This programme provides a safe learning environment in which participants can develop their competencies further and in so doing, make a significant impact within their role.

Who is this for?

This programme is for Clerical Officers working in Government Departments, Offices and State Agencies.

Course Content

The programme will cover the following areas:

  • Role of the Clerical Officer
  • Communication and Assertiveness
  • Providing Excellent Customer Service
  • Time Management
  • Team Working
  • Managing Under Pressure
  • Career Planning
Other Information

The Clerical Officer course can be tailored to the specific requirements of a government department and delivered on an in-house basis at a negotiated rate. We will also deliver the programme where two or three departments come together to provide a minimum number of participants. Please email training@ipa.ie if you would like further information about customised training.

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