Management Development

Managing in a Hybrid Environment is designed to provide an opportunity for managerial staff to develop the skills and competencies required to effectively manage their teams in a blended working environment where adaptability, communication, cooperation and collaboration are essential competencies. The programme provides a safe learning environment in which participants can develop their managerial skills to not only navigate the current uncertainty in the working environment, but to ensure their teams adapt to and thrive in the new hybrid-working world.

The Managing People programme will help participants gain an understanding of the responsibilities of managing and supervising others and will focus on key skills of people management such as motivation, communication, delegation, performance management and conflict resolution. This will be of benefit to staff who are currently in a managerial or supervisory role, who wish to acquire or refresh their day-to-day people management skills.

The Chairing and Managing Meetings workshop aims to take the pain out of meetings and to introduce staff to the principles and techniques involved. Meetings are an important and integrated part of organisational communication consultation, debate and decision-making. Organisations need effective meetings but these do not happen without correct procedures, preparation and planning. The workshop will focus on providing an opportunity to participants to learn the skills needed to hair meetings and/or to contribute effectively to online and face-to-face meetings.

With the increasing emphasis in the public sector on information, organisations need excellent communicators who are capable of delivering their messages clearly and persuasively. Clear, concise writing plays a central role in the work of the organisation. Staff sometimes find writing difficult and challenging in this communication process. This course aims to develop and enhance participants’ writing skills and to cover the core elements of writing.

In this era of corporate governance and accountability minute taking is a responsible position that requires individuals who can take clear brief easy to read and accurate recordings of decisions and actions. This half-day Minute Taking for Meetings workshop will be highly interactive involving participants in small group work and skills practice.

Building Resilience has probably never been more important and yet many of us struggle to stay resilient in the face of difficult situations, pressure and stress. Increasing personal resilience in our work and personal lives means having a greater openness to change, avoiding our ‘thinking traps’ and engaging in a positive mindset.

This programme will give the participant useable strategies to build the personal resilience they need to manage pressure and stress.  Participants will be introduced to a range of practical tools and techniques to support them in taking care of their wellbeing.

Using time well improves our overall effectiveness and adds to the quality of life. However, the management of time continues to be a serious dilemma for many people today despite our apparent familiarity with many of the practical approaches and techniques. This Time Management workshop provides participants with a range of approaches and techniques including: setting objectives and priorities; weekly and daily planning; analysing the nature and context of a job; styles of working; devising an overall strategy for managing time and achieving a work/life balance. The thinking behind each approach is discussed, followed by suggestions and self-assessment exercises.

This two-day Social Media Strategies course has been designed specifically for the Irish Public Sector to enable staff to produce an effective strategy for managing social media and to significantly improve communication and engagement.

The course is led by an experienced social media practitioner and is designed for staff responsible for the oversight and/or development of social media programmes. Participants will benefit from a mix of critical reviews, reflective learning and practical exercises and will also produce a social media framework for their organisation.

LinkedIn Fundamentals for Public Servants is a one-day Specialist-Led online course that will give participants the practical skills and knowledge to successfully use LinkedIn – the world’s most important business and professional social media network.

Data protection compliance is a key duty of all organisations, public and private, which handle personal data. As well as the legal and regulatory impact of a serious data protection incident, the harm to trust, brand and reputation can be literally incalculable. The EU General Data Protection Regulation (GDPR) came into effect on 25 May 2018 and created significant new obligations, as well as massively increased financial penalties – up to €20m or 4% of global turnover. This Certificate in GDPR and Data Protection course will give you a clear understanding of your organisation’s main data protection obligations under current legislation and the GDPR, and how to ensure your compliance.