Management Development

Moving into management requires the learning of a new sets of skills in order to successfully transition from individual contributor to leader and manager.  

This two day Moving into Management programme will help participants gain an understanding of the role of the manager and the skills and competencies required for effective leadership.  The course will focus on key skills of people management such as motivation, communication, delegation, performance management and conflict resolution.

This course will be of benefit to staff who are newly recruited into a managerial or supervisory role or those who wish to acquire or refresh their day-to-day people management skills.

Managing conflict with Confidence: Focusing on Resolution is designed to give participants an understanding of conflict and different approaches to resolving conflict.  It aims to raise participant’s awareness of their own style of conflict management using the Thomas Kilmann Conflict Management Instrument.  Participants will also be introduced to the skills of conflict resolution.

This Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of their own style, where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the mediation model and relevant skills.  

In this era of corporate governance and accountability minute taking is a responsible position that requires individuals who can take clear brief easy to read and accurate recordings of decisions and actions. This half-day Minute Taking for Meetings workshop will be highly interactive involving participants in small group work and skills practice.

Building Resilience has probably never been more important and yet many of us struggle to stay resilient in the face of difficult situations, pressure and stress. Increasing personal resilience in our work and personal lives means having a greater openness to change, avoiding our ‘thinking traps’ and engaging in a positive mindset.

This programme will give the participant useable strategies to build the personal resilience they need to manage pressure and stress.  Participants will be introduced to a range of practical tools and techniques to support them in taking care of their wellbeing.

Using time well improves our overall effectiveness and adds to the quality of life. However, the management of time continues to be a serious dilemma for many people today despite our apparent familiarity with many of the practical approaches and techniques. This Time Management workshop provides participants with a range of approaches and techniques including: setting objectives and priorities; weekly and daily planning; analysing the nature and context of a job; styles of working; devising an overall strategy for managing time and achieving a work/life balance. The thinking behind each approach is discussed, followed by suggestions and self-assessment exercises.

This two-day Social Media Strategy course has been designed specifically for Irish Public Service Organisations to enable staff to produce an effective strategy for managing social media and to significantly improve communication and engagement.

The course is led by an experienced social media practitioner and is designed for staff responsible for the oversight and/or development of social media programmes. Participants will benefit from a mix of critical reviews, reflective learning and practical exercises and will also produce a social media framework for their organisation.

Data protection compliance is a key duty of all organisations, public and private, which handle personal data. As well as the legal and regulatory impact of a serious data protection incident, the harm to trust, brand and reputation can be literally incalculable. The EU General Data Protection Regulation (GDPR) came into effect on 25 May 2018 and created significant new obligations, as well as massively increased financial penalties – up to €20m or 4% of global turnover. This Certificate in GDPR and Data Protection course will give you a clear understanding of your organisation’s main data protection obligations under current legislation and the GDPR, and how to ensure your compliance.

The GDPR and Data Protection Programme for Data Protection Officers (DPOs) in the Public Service is aimed at public servants with responsibility for Data Protection within their organisation, and has been developed to inform, and support, public sector Data Protection Officers in their roles, by providing a common shared approach and understanding of key data protection knowledge and challenges within the public sector. 

The programme content has been informed, and guided by, the Civil Service DPO Network, in ensuring the key topics are relevant and appropriate to the work of DPOs, and the wider network of public servants supporting the GDPR and Data Protection function within their organisations.

It is envisaged that each iteration of the programme will evolve to reflect the current legislative requirements and updates, if any, in addition to the broader data protection knowledge base and subject matter expertise available to us.

Managing in a Hybrid Environment is designed to provide an opportunity for managerial staff to develop the skills and competencies required to effectively manage their teams in a blended working environment where adaptability, communication, cooperation and collaboration are essential competencies. The programme provides a safe learning environment in which participants can develop their managerial skills to not only navigate the current uncertainty in the working environment, but to ensure their teams adapt to and thrive in the new hybrid-working world.