Management Development

Freedom of Information for Decision Makers is an intensive one day course for people charged with making decisions in relation to applications for information under the Freedom of Information Act 2014, which was enacted on 14 October 2014.  Reference will also be made where appropriate to the repealed FOI legislation (1997 and 2003) and to Data Protection legislation and obligations under it regarding Personal Data.  

The purpose of this course is to bring participants through the different Parts (1-7) of the new Freedom of Information legislation and to explore with them the implications for their organisations. Emphasis will be placed throughout the course on the sections that are most relevant to attendees. By the end of the course, participants should feel more confident when dealing with an application for information under FOI Act 2014.

This half-day online GDPR Awareness Briefing is similar in content to the Introduction to Data Protection and GDPR but is aimed as people who are not directly involved in the processing of personal data but who should have a high-level working knowledge of GDPR.

This two-day Administrative Law programme has been developed for civil servants and staff working in public sector agencies, offices and local authorities. The course will introduce participants to the core principles and legal rules that govern judicial review and the legal process involved in administrative law. It will also examine specific instances in which judicial review arises, with an emphasis on how litigation can avoided.

Courtroom Skills is a one-day intenstive training course that is ideal for anyone who may be expected to give evidence in court in a professional capacity. Participants will learn about effective courtroom presentation and communication skills. Particular focus is placed on confidence building and assertive communication. Participants will have an opportunity to be examined in chief and cross-examined on a sample-case and receive one to one feedback. 

This two-day Introduction to the Legislative Process programme is designed for civil servants and staff working in public sector agencies and offices.  The aim of the programme is to provide an overview and understanding of the working of the Legislative Process.

The Presentation Skills course will enable participants to become better and more confident presenters. At the end of the course participants will have the ability to design effective, relevant and engaging presentations. It is suitable for anyone who is required to deliver any type of business presentation, whether to clients or stakeholders, or a more informal presentation to colleagues. Hints and tips on how to deliver an effective presentation online will also be covered.

Working in a Hybrid Environment is designed to provide an opportunity for non-managerial staff to develop the skills and competencies required to be effective in a blended working environment. The programme provides a safe learning environment in which participants can develop their abilities as professional individuals, team members and mentors and in so doing, make a significant impact within their role.

Quality Customer Service Course is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instil an ethos of exceptional customer service into the culture and workings of an organisation. It will focus attention on enhancing participants’ skills in delivering exceptional customer service to both the internal and external customer. This course will develop participant’s interpersonal skills with a focus on communication (face to face, online and when on the telephone) including how to deal with complaints, conflict and criticism and how to actively listen to customers.