Human Resource Management

Performance management is a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes a shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved.   Remote working (or a blended approach of time in the office and time working remotely) presents managers with particular challenges in terms of managing performance and collaborative engagement.

Managing the Performance of Staff

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Key Facts

Delivery Method

The Managing the Performance of Staff workshop has been modified for online delivery and will consist of a three (3) hour session (10:00am - 1:00pm) on scheduled dates.  It will be delivered remotely via MS Teams and facilitated by a subject matter expert.

Scheduled Course Dates include:

  • 22 September 2020
  • 29 October 2020

Commences

22 September | 29 October 2020 Bookings for this course close one week in advance of start date.

Key Facts

This programme can be delivered in-house for clients in a half-day or one-day Online Workshop format or face-to-face where the necessary COVID-19 related safety measures are in place. For details contact Maebh O’Connor – moconnor@ipa.ie

Duration

Three Hour Online Course

Fees & Enrolment

Fee: The cost of this course is €240 per person.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email. Please send completed booking forms to:

Central Bookings Office 
Institute of Public Administration
57-61 Lansdowne Road,  Dublin D04 TC62
Tel: (01) 240 3666  | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers and bookings will typically close one week prior to the course start date.

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

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The Programme

Performance management is a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes a shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved.   Remote working (or a blended approach of time in the office and time working remotely) presents managers with particular challenges in terms of managing performance and collaborative engagement.

Who is this for?

This one-day Managing the Performance of Staff workshop will be of benefit to:

  • Section Heads and Line Managers
  • HR Practitioners
  • Newly appointed Supervisors
  • Those involved in on-going Staff appraisal
Learning Outcomes

On completion of this Managing the Performance of Staff workshop, participants will:

  • Have gained a comprehensive overview of the nature and purpose of performance management and in particular appraisal/review meetings;
  • Know how to set SMART objectives, goals and targets with individual staff;
  • Know how to plan and prepare for regular review / appraisal meetings;
  • Have a clear understanding of the necessary skills of review through scenarios;
  • Have identified pitfalls to be avoided to ensure a meaningful worthwhile meeting.
Course Content

During the Managing the Performance of Staff Workshop there will be a focus on:

  • The purpose of performance review / performance appraisal within a performance management and development context;
  • The importance of setting and agreeing SMART objectives, goals and targets appropriate to the employee and their agreed manner of working;
  • The importance of reviewing performance and addressing underperformance;
  • The importance of linking personal development plans for staff to new opportunities for the team;
  • How to give constructive feedback (either face to face or on-line) to maximise productivity;
  • How to manage review meetings i.e. planning and execution (either face-to-face or on-line);     
  • Understanding of the skills needed to engage collaboratively with staff (either face-to-face or on-line) in-line with their working practices such as:
    • Active listening/empathetic listening;
    • Gaining commitment & agreement to objectives and goals;
    • Giving & receiving feedback constructively;
    • Effective questioning and reflecting back;
    • Assertiveness;
    • Coaching and mentoring to support employee growth and development;
    • Identifying the pitfalls to be avoided which can damage the working relationship.
Other Information

This programme can be customised and tailored for in-house delivery and incorporate reference to your particular organisations policy, procedures, practices and documentation. Please email training@ipa.ie if you would like further information about customised training.

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