Human Resource Management

Performance management is a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes a shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved.

Effective performance review / performance appraisal of employees is a key element of successful performance management systems. The training of Line Managers / Appraisers in all aspects of the performance review process is therefore of paramount importance to overall organisational performance in the public sector.

Performance Management Skills For Line Managers

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Key Facts

Commences

3 October 2017 | 28 November 2017

Application Deadline

September 2017 Bookings for this course close one week in advance of start date.

Duration

One Day

Fees & Enrolment

Fee: The cost of this course is €405 for Corporate Members of the Institute, €450 for others. Fee includes course material, lunch and refreshments.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email. Please send completed booking forms to:

Central Bookings Office 
Institute of Public Administration
57-61 Lansdowne Road,  Dublin D04 TC62
Tel: (01) 240 3666  | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers and bookings will typically close one week prior to the course start date.

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

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The Programme

Performance management is a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes a shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved.

Effective performance review / performance appraisal of employees is a key element of successful performance management systems. The training of Line Managers / Appraisers in all aspects of the performance review process is therefore of paramount importance to overall organisational performance in the public sector.

Who is this for?

This one-day Performance Management Skills for Line Managers workshop, which is a practical, skills-based programme will be of benefit to:

  • Section Heads and Line Managers
  • HR Practitioners
  • Newly appointed Supervisors
  • Those involved in on-going Staff appraisal
Learning Outcomes

On satisfactory completion of this Performance Management Skills workshop, participants will:

  • Have gained a comprehensive overview of the nature and purpose of performance management and in particular appraisal/review meetings;
  • Know how to set SMART objectives, goals and targets with individual members of staff;
  • Know how to plan and prepare for regular review / appraisal meetings;
  • Have a clear understanding of the necessary skills of appraisal through role play / case studies;
  • Have an understanding of the importance of: active listening skills; gaining commitment & agreement on objectives and goals; giving & receiving feedback; effective questioning; assertiveness, personal and career development planning and following-up on issues arising during the appraisal meeting;
  • Have identified pitfalls to be avoided.
Course Content

The course will cover the following areas:

  • The purpose of performance review/appraisal within a performance management context
  • Practical exercises in the definition and setting of SMART objectives, goals and targets
  • Reviewing performance and dealing with underperformance
  • Personal and career development planning
  • Giving and receiving feedback
  • Conducting the appraisal meeting
  • Coaching in the essential skills of appraisal
Other Information

This programme can be customised and tailored for in-house delivery and incorporate reference to your particular organisations policy, procedures, practices and documentation. Please email training@ipa.ie if you would like further information about customised training.

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