ITIL Foundation

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The Programme

ITIL Foundation provides the ideal introduction to the IT Service Management approach of ITIL.

This ITIL® Foundation Training Course will give delegates an understanding of the key concepts, terminology and elements of ITIL, allowing you to improve your career prospects and abilities within the workplace. Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices.

After completing this ITIL training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide.

This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver the service.  This includes activities such as designing of IT Services, Service Level Agreements, Change Management, and managing of incidents.

Successful completion of the course will lead to ITIL V3 Foundation which is awarded by Axelos (accredited by PEOPLECERT).

 

Who is this for?

This ITIL Foundation Training Course is aimed at all levels of support personnel within an IT Service Management Organisation including:

• IT Managers
• Support Team Leaders
• Technical Support staff
• Service Owners
• Architects
• Project Managers
• Vendor Managers
• Service Desk Supervisors
• Process Owners
• Change Managers
• Service Level Managers
• Problem Managers
• Operations Managers
• Managers who interact between the business and IT costs.

Anyone looking to start a career in IT service management may take this course to progress to later ITIL certifications.

Course Content

This ITIL Foundation Training Course will cover the following key topics:

• The history and philosophy of ITIL and IT Service Management
• Understanding services and the business context of IT
• Process theory and development
• Key definitions and terminology of the ITIL model
• The ITIL Certification path from Foundation to Intermediate to Expert
• The IT Service Lifecycle Model – covering the principles, activities, models and goals of each of the five stages in the Lifecycle Model and the Processes related to these stages
• The functions and roles outlined in ITIL and how these apply to the processes

Other Information

Successful completion of the course will lead to ITIL V3 Foundation which is awarded by Axelos (accredited by PEOPLECERT).

Course Leader

This course is delivered by David McCreery (Axelos Ltd).