Information Systems/Technology

ITIL Foundation provides the ideal introduction to the IT Service Management approach of ITIL.

This ITIL® Foundation Training Course will give delegates an understanding of the key concepts, terminology and elements of ITIL, allowing you to improve your career prospects and abilities within the workplace. Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices.

After completing this ITIL training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide.

This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver the service.  This includes activities such as designing of IT Services, Service Level Agreements, Change Management, and managing of incidents.

Successful completion of the course will lead to ITIL V3 Foundation which is awarded by Axelos (accredited by PEOPLECERT).

 

ITIL Foundation

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Key Facts

Delivery Method

This course is classroom based and instructor led.

Commences

27-28 May 2019

Duration

Two Days

Fees & Enrolment

Fee: The cost of this two-day course is To Be Confirmed. Fee includes course material, lunch and refreshments.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email.  Please send completed booking forms to:

Central Bookings Office
Institute of Public Administration
57-61 Lansdowne Road, Dublin D04 TC62
Tel: (01) 240 3666 | Fax: (01) 668 9135
Email:training@ipa.ie

All IPA courses are subject to minimum participant numbers and bookings will typically close one week prior to the course start date.

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

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The Programme

ITIL Foundation provides the ideal introduction to the IT Service Management approach of ITIL.

This ITIL® Foundation Training Course will give delegates an understanding of the key concepts, terminology and elements of ITIL, allowing you to improve your career prospects and abilities within the workplace. Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices.

After completing this ITIL training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide.

This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver the service.  This includes activities such as designing of IT Services, Service Level Agreements, Change Management, and managing of incidents.

Successful completion of the course will lead to ITIL V3 Foundation which is awarded by Axelos (accredited by PEOPLECERT).

 

Who is this for?

This ITIL Foundation Training Course is aimed at all levels of support personnel within an IT Service Management Organisation including:

  • IT Managers
  • Support Team Leaders
  • Technical Support staff
  • Service Owners
  • Architects
  • Project Managers
  • Vendor Managers
  • Service Desk Supervisors
  • Process Owners
  • Change Managers
  • Service Level Managers
  • Problem Managers
  • Operations Managers
  • Managers who interact between the business and IT costs.

Anyone looking to start a career in IT service management may take this course to progress to later ITIL certifications.

Course Content

This ITIL Foundation Training Course will cover the following key topics:

  • The history and philosophy of ITIL and IT Service Management
  • Understanding services and the business context of IT
  • Process theory and development
  • Key definitions and terminology of the ITIL model
  • The ITIL Certification path from Foundation to Intermediate to Expert
  • The IT Service Lifecycle Model – covering the principles, activities, models and goals of each of the five stages in the Lifecycle Model and the Processes related to these stages
  • The functions and roles outlined in ITIL and how these apply to the processes
Other Information

Successful completion of the course will lead to ITIL V3 Foundation which is awarded by Axelos (accredited by PEOPLECERT).

Course Leader

This course is delivered by David McCreery (Axelos Ltd).

 

 

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