ITIL Foundation provides the ideal introduction to the IT Service Management approach of ITIL.
This ITIL® Foundation Training Course will give delegates an understanding of the key concepts, terminology and elements of ITIL, allowing you to improve your career prospects and abilities within the workplace. Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices.
After completing this ITIL training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide.
This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver the service. This includes activities such as designing of IT Services, Service Level Agreements, Change Management, and managing of incidents.
Successful completion of the course will lead to ITIL V3 Foundation which is awarded by Axelos (accredited by PEOPLECERT).