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This Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of their own style, where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the mediation model and relevant skills.

Mediation Skills for Managers

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Key Facts

Commences

Dates to be confirmed. Bookings for this course close one week in advance of start date.

Key Facts

This programme can be delivered in-house for clients in an Online Workshop format or face-to-face where the necessary COVID-19 related safety measures are in place. For details contact Frances Stephenson – fstephenson@ipa.ie

Duration

Two Days

Fees & Enrolment

Fee: The cost of this programme is €900* per participant.

*For those who complete this 'Mediation Skills for Managers’ two-day course, a credit is allowed towards the fee for our Certified Mediation Training Programme.  This offer must be taken up within two years of completion of the Mediation Skills for Managers course.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email. Please send completed booking forms to:

Central Bookings Office
Institute of Public Administration
57-61 Lansdowne Road, Dublin D04 TC62
Tel: (01) 240 3666 | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers and bookings will typically close one week prior to the course start date.

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

Progression

The Institute also offers a Mediators' Institute of Ireland Certified Mediation Training Programme.

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The Programme

This Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of their own style, where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the mediation model and relevant skills.

Who is this for?

The Mediation Skillls for Managers programme is suitable for staff at all levels who wish to enhance their knowledge, skills and approach to conflict resolution, in particular in relation to organisational/workplace conflict.

Learning Outcomes

The aim of the Mediation Skills for Managers programme is to give participants:

  • An understanding of mediation as a mechanism for dispute resolution and how it differs from other dispute resolutions methods;
  • An understanding of the five step framework for mediation;
  • An understanding of the benefits of using a mediation approach in resolving conflict locally within their own organisations;
  • A greater understanding of conflict and conflict management;
  • A set of skills / tools to make them personally more effective when managing conflict/disputes and/or difficult conversations within the workplace.
Course Content

Among the issues covered in the Mediation Skills for Managers programme will be:

  • Understanding the structure and principles of Mediation;
  • Analysis of conflict, why it happens and how to deal with it;
  • Personal responses to conflict;
  • Benefits of adopting a mediation approach to conflict resolution;
  • Effective listening, questioning, negotiating and communication skills;
  • Opportunity to practice the skills required in dealing with workplace issues adopting a mediation approach.
Other Information

This course can also be delivered in-house for clients in an online workshop format or face-to-face with groups of participants where appropriate safety measures and social distancing arrangements have been put in place. 

For further details please contact Frances Stephenson – fstephenson@ipa.ie

Course Leader

Frances Stephenson, HRM Specialist, Mediator and Director Mediation Training Programmes at the IPA is the programme leader.

 

Please select if you are booking as an individual or on behalf of an organisation

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