Research Papers

The Goal Programme for Public Service Reform and Innovation: Full Report

The Goal programme, funded by The Atlantic Philanthropies, involved seven government departments in Ireland and Northern Ireland delivering, and learning from, nine public service reform and innovation programmes in collaboration with the Centre for Effective Services, over the period 2016 - 2019. Between 2017 and 2019, an evaluation team from the Institute of Public Administration carried out an evaluation of the programme. The report highlights progress with regard to achieving the desired short-term outcomes, identifies the factors that can help and hinder public sector reform, and draws out lessons for future public service reform programmes and projects.

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