Orla O’Donnell

Position: Research Officer
Email: oodonnell@ipa.ie
Telephone: 00 353 12403759

Her primary work since joining the Institute of Public Administration (IPA) in 1999 has been for the Committee for Public Management Research (see publications). Specifically in the public management area, this has included studies of e-government and organisational development, innovation, decentralisation,

flexible working arrangements, service level agreements and key performance indicators. Since 2011, she is a course director of  both the Diploma and Certificate in Civil Service and State Agency studies at IPA. Since 2010, she is editor of the Local Authority Times (see editions under latest news section of IPA website). Since 2001 she is a thesis supervisor for the MA in Healthcare Management and the MA in Public Management at the IPA. She completed a Masters in Business Studies (MBS) in Management and Organisation Studies in 2007 at the Michael Smurfit Graduate School of Business at University College Dublin (UCD). She completed a Masters in Economics (MA(Econ.)) at UCD in 1996 and also lectured Economics in the School of Business and Humanities at Sligo Institute of Technology from 1998-2001. Prior to joining the IPA, she was an Economic Research Officer for the Sligo-Omagh Partnership Body.

List of publications see below:

Research Reports:

  • O’Donnell O., (2017) Innovation in the Irish Public Sector –eleven years on from CPMR Innovation Report (2006), IPA Research Series No.(forthcoming) and IPA Local Government Series No. (forthcoming), Dublin: IPA
  • O’Donnell O., (2017) Ethics in the Irish Public Sector: A Review of some national and international examples, IPA Research Series No.(forthcoming), Dublin: IPA
  • O’Donnell O., (2016) Service Level Agreements and Key Performance Indicators: A Review of National and International Examples, Local Government Research Series No.11, Dublin: IPA
  • O’Donnell O., (2014) Service Level Agreements, Local Government Research Series No.8, Dublin: IPA
  • Boyle, R., Humphreys, P.C., O'Donnell, O., O'Riordan, J., and V. Timonen, (2003), CPMR Research Report 5,Changing Local Government, A Review of the Local Government Modernisation Programme, Dublin:IPA. See:Chapter 9: One Stop-shops/Integrated Service Delivery and Chapter 10: Information and Communication Technologies.
  • Humphreys, P., Butler, M., and O’Donnell, O., (2001), A QCS Mark for the Irish Public Service, CPMR Research Report, No.4, Dublin:IPA.
  • Humphreys, P., Fleming, S., and O’Donnell, O., (2000), Flexible Working in the Public Service, CPMR Research Report, No.3, Dublin:IPA.

Discussion Papers:

  • O’Donnell O. and R. Boyle (2008) Understanding and Managing Organisational Culture, Committee for Public Management Research Discussion Paper 40, Dublin: IPA
  • O’Donnell, O. (2006) Innovation in the Irish Public Sector, Committee for Public Management Research Discussion Paper 37, Dublin: IPA
  • Humphreys, P.C. and O. O’Donnell (2006) Public Service Decentralisation: Governance Opportunities and Challenges, Committee for Public Management Research Discussion Paper 33, Dublin: IPA
  • O'Donnell, O., and R. Boyle, (2004), E-Government and Organisation Development, Committee for Public Management Research Discussion Paper No.28, Dublin: IPA
  • Timonen, V., O'Donnell, O., and P.C. Humphreys, (2003), E-Government and the Decentralisation of Service Delivery,  Committee for Public Management Research Discussion Paper No.25, Dublin: IPA
  • Boyle, B., O’Donnell,O., and O’Riordan, J., (2002), Promoting Longer-Term Policy Thinking, Committee for Public Management Research Discussion Paper No.22, Dublin: IPA.
  • Humphreys, P., Fleming, S., and O’Donnell, O., (1999) Improving Public Services in Ireland: A Case-Study Approach, Committee for Public Management Research Discussion Paper No.11, IPA: Dublin

Academic Conference papers/Journals:

  • O’Donnell, O. (2016) Potential Implications of a Mayoral Model of Governance for the Dublin City Region, Martin McEvoy Annual Conference ‘New Politics and Policy in the City – Mayoral Governance of the Dublin City Region,’ on Wednesday 14th September, 2016 at NorDubCo - Advancing social, economic and civic innovation in North Dublin, Dublin City University All Hallows Campus, Bea Orpen Building, Dublin City University, Glasnevin, Dublin 9. Conference Journal to be published in Autumn 2017, www.nordubco.ie
  • O’Donnell, O. (2013) Innovation and Organisational Culture in the Irish Public Sector, MSc Innovation Management in the Public Service, Academic Underpinning, Module 7 Driving Innovation in the Public Service, University of Ulster, Canal Court Hotel, Newry, Co.Down, Thursday 14th  March,2013.
  • P.C. Humphreys and O.O' Donnell, (2007) Leadership in a decentralised public service: some lessons from Ireland, International Review of Administrative Sciences, Vol73, Number 1, March 2007, Sage Publications: IIAS
  • O’Donnell, O. (2008) E-government and Innovation in the Public Service, MSc Innovation Management in the Public Service, Academic Underpinning, Module 7 Driving Innovation in the Public Service, University of Ulster, the Radisson Hotel, Limavady Thursday 13th  March,2008.
  • O’Donnell, O. (2007) E-government and Innovation in the Public Service, MSc in Innovation Management in the Public Service, Academic Underpinning, Module 7 University of Ulster, Module 7: Channels of eDelivery, Friday 9th March, 2007,  Burrendale Hotel, Newcastle, Co.Down.
  • O'Donnell, O., Boyle, R., and V. Timonen, (2003) Transformational Aspects of E-Government in Ireland - Issues to be Addressed, 3rd Conference on E-Government, Trinity College Dublin, 3rd-4th July, 2003. Published in Academic Book of Conference Papers and also published in First Edition of the Electronic Journal of E-Government (EJEG) in September 2003 Editorial committee member of the European Journal of E-Government (EJEG) set up by Professor Dan Remenyi (TCD) and Frank Bannister (TCD).
  • Timonen, V., O'Donnell, O., and P.C. Humphreys, (2002) Implementing E-Government in Ireland - Lessons Learned, Issues to be Addressed, 2nd Conference on E-Government, St. Catherine's College, Oxford University, 1-2nd October, 2002. Published in Academic Book of Conference Papers.
  • Timonen, V., O'Donnell, O., and P.C. Humphreys, (2003), Administration, Vol. 51, Nos.3 Autumn 2003, Implementing E-Government in Ireland - Issues & Challenges, Dublin:IPA.
  • “E-revolution and Local Authorities in Ireland: Local Authority Good Practice in e-government,” (November, 2003) a talk given at IPA to a Visiting Delegation from the Economic and Development Department and HR Department, Veijle Kommune, Denmark.
  • Non-CPMR publications/consultancies:
  • Department of Enterprise Trade and Employment (DETE) Customer Care Research- multi-phase customer care research consultancy on behalf of Department of Enterprise, Trade and Employment (DETE) (1999-2005) included reports and survey findings analysis on both external and internal customer satisfaction.
  • Boyle, R., Butler, M., and O’Donnell, O. (2000-2002) Evaluation of the Homeless Initiative1999,2000,2001 - a consultancy that evaluated the homeless initiative over a number of years, an initiative that was instigated by Dublin, Meath and Kildare County/City Councils with the voluntary agency providers.
  • Humphreys, P., Fleming, S., and O’Donnell, O., (2000), Balancing Work and Family Life: The Role of Flexible Working Arrangements, DSCFA: Dublin. Fleming and O’Donnell, (1999)A Review of Flexitime & Time-in-lieu scheme in Combat Poverty Agency.
  • IPA Self-Study Report compiled by Pat Hall, prepared for submission to the National Council for Educational Awards (May,1999), O’Donnell, O and P. Humphreys, Appendix G: Summary Report of Results of Questionnaire survey: Current students and graduates analysis of survey findings: MS Excel analysis & charts, Dublin:IPA
  • Yearbook Statistics compiled by O. O’Donnell in Ireland A Directory 2016&2017 and IPA Yearbook &Diary 2000-2015, Dublin:IPA
  • O’Donnell, O., (1998), Economic Bulletin on the Economy of County Sligo, Sligo: Scriptorium Publishers.
  • O’Donnell, O., (1996), The Impact and Effectiveness of Fiscal Policy on the Irish Economy, Unpublished M.A. Thesis, University College Dublin.

IPA e-newsletter articles:

  • “E-Government and Organisation Development - the story behind the headlines” - Orla O’Donnell and Richard Boyle, May issue 2005.
  • “The Code of Practice for the Governance of State Bodies” - Orla O’Donnell, Vol 1 Issue 4 IPA e-newsletter, Thursday, May 8, 2003.
  • “E-Government and Decentralisation of Service Delivery” - Virpi Timonen, Orla O’Donnell and Peter Humphreys, Volume 1, Issue 2 IPA e-newsletter, Wednesday 20th November, 2002

Local Authority Times:

  • Since 2010, editor of Local Authority Times. See e-editions available on IPA website under latest news.

Mailing List

Do you wish to join our mailing list?

Email