+353 1 240 3600 | information@ipa.ie
Managing conflict with Confidence: Focusing on Resolution is designed to give participants an understanding of conflict and different approaches to resolving conflict. It aims to raise participant’s awareness of their own style of conflict management using the Thomas Kilmann Conflict Management Instrument. Participants will also be introduced to the skills of conflict resolution.
The IPA’s approach on this programme is to use a blend of short presentations, facilitated discussions, practical exercises, and individual and group reflection in an interactive way to facilitate the participants’ learning.
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This workshop will be delivered over a half day from 9:30am - 1:00pm. It is delivered in person and facilitated by a subject matter expert. In person training will take place at the Institute of Public Administration, Ballsbridge, Dublin D04 TC62.
Participants will be invited to complete the Thomas-Kilmann Conflict Mode Instrument in advance of the course and numbers attending will be limited. Early booking is recommeded to secure a place.
Please note that as this is an interactive programme of training with an emphasis on engagement and skill building, we limit the size of the group. If you wish to book places for a number of staff from a single organisation, we recommend that you contact training@ipa.ie in the first instance, as a tailored programme may be more suitable.
Fee: The cost of this half-day course is €345 per person.
Individuals who are paying for themselves must pay in full by credit card at the time of booking.
Booking: Bookings must be received in writing using the online booking option (see below).
All bookings will be confirmed via email. Please send completed booking forms to:
Central Bookings Office Institute of Public Administration 57-61 Lansdowne Road, Dublin D04 TC62 Tel: (01) 240 3666 | Fax: (01) 668 9135 Email: training@ipa.ie
All IPA courses are subject to minimum participant numbers and bookings will typically close one to two weeks prior to the course start date.
Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged. Cancellation fee will also apply to non-arrivals on the day.
Certified Mediation Training Programme
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Managing conflict with Confidence: Focusing on Resolution is suitable for staff at all levels who wish to enhance their knowledge, skills and approach to conflict resolution, in relation to organisational and workplace conflict.
Those who complete this workshop will have:
The worshop will cover the following:
The workshop will be lead by Susan Hawkins, Leadership and Management Specialist.
Please select if you are booking as an individual or on behalf of an organisation
Please contact the IPA directly by ringing 01 240 3600 or by emailing trainig@ipa.ie
Individuals booking onto IPA Training courses, are required to pay in full at the time of booking.
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