Human Resource Management

The overall aim of the Certified Mediation Training Programme is to provide students with a comprehensive understanding of Mediation as well as expertise in mediation skills for the management of workplace and organisational conflicts and disputes.

Advanced Freedom of Information - How to Prepare Submissions for OIC

This one day programme is for Freedom of Information Internal Reviewers and those in FOI bodies charged preparing submissions to the Office of the Information Commissioner (OIC) in cases of FOI external reviews. This course is an advanced programme that has been designed specifically for experienced Internal Reviewers and FOI practitioners in FOI bodies, with particular reference to the Civil Service, Local Authorities and the Health Sector.  

The two-day Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of their own style, where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the mediation model and relevant skills. The programme is suitable for staff at all levels who wish to enhance their knowledge, skills and approach to conflict resolution, in particular in relation to organisational / workplace conflict.

The CIPD Foundation Certificate in Human Resources Practice is designed for those who want specialist Human Resource Management (HRM) knowledge combined with practical skills development.  A key feature of this programme is that it is highly practical allowing participants’ ample opportunity to acquire and practice new skills.  This programme will specifically address key HRM challenges in the public, private and not for profit sectors of employment.

The CIPD Foundation Level Diploma in Human Resources Practice is designed for those who have already graduated or will graduate from the CIPD Foundation Level Certificate in HR Practice Programme. The Diploma Units are designed for those who want to expand their specialist Human Resource Management (HRM) knowledge combined with practical skills development. Successful completion of the programme leads to the Chartered Institute of Personnel and Development (CIPD) Foundation Diploma in HR Practice.

The CIPD Foundation Certificate and Diploma in Learning and Development is designed for those who want specialist knowledge combined with practical skills development to underpin their contribution to Learning and Development within their organisations. It is ideal for anyone with coaching and training responsibilities. Successful completion of the programme leads to the Chartered Institute of Personnel and Development (CIPD) Foundation Certificate in Learning and Development.

Line managers are central to ensuring that recommendations set out in the Report of the Task Force on the Public Service – Transforming Public Services - are achieved within organisations. Their knowledge and skills in relation to people management significantly impact on the organisation’s culture, day-to-day operations, staff performance and employee engagement. In view of the above, proactive organisations are now ensuring that their line managers have the necessary skills, knowledge and support to enable them to play an effective role in engaging with staff and securing their commitment to, and participation in, the change process and the ongoing transformation of the public service.

This one-day Competency Based Interviewee Preparation workshop is suitable for staff at all levels of the organisation who are eager to improve their interview techniques. The programme focuses on practical interview preparation, skills development and answering styles.

The aim of this very practical workshop is to ensure that candidates have the best possible opportunity to succeed by fully understanding the interview process and being focused on what is required of them.

This one-day workshop has been designed to provide participants with a clear understanding of the theory underpinning current best practice in interviewing as well as providing them with an understanding of their resposibilities as interview board members.  The interviewing may be for external recuritment or increasingly, to assess current employees suitability for promotion, redeployment to another organisation or re-assignment to a new function.

This practical one-day workshop will enable participants to gain an understanding of key principles of Conflict Management and Negotiation and develop their skills in the areas of Conflict Management and Negotiation.