Human Resource Management

Over the past decade we have witnessed a significant increase in awareness and understanding of the benefits of using mediation as an approach when resolving conflicts and disputes.  The Mediation Act 2017 (which came into force in 1st January 2018) presents a new legislative basis for mediation practice and regulation in Ireland. 

Organisations are recognising that unresolved disputes and inappropriately managed workplace conflict impacts upon workplace effectiveness and places an on-going drain on organisational resources.  Not uncommonly, cases referred to third parties for resolution do not produce satisfactory outcomes for the parties involved.

There is a growing awareness that Mediation, as an alternative mechanism for dispute resolution, has a key role to play in conflict resolution within organisations at many levels including interpersonal, team based, inter-departmental / agency / organisational. It is also viewed as a useful and effective approach to use in managing difficult conversations in the workplace.

This two-day Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of their own style, where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the mediation model and relevant skills. 

Mediation Skills for Managers

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Key Facts

Delivery Method

Teaching methods for this two-day programme will include short tutor led lectures, discussion, group work and role-play exercises. The emphasis throughout the two days will be to provide participants with an opportunity to reflect on and review their own approach to conflict management.

Much of the learning will occur from insights derived from working through, discussion and analysis of case studies / role plays.

Two facilitators are involved in delivery of this course to ensure maximum skills development for the group e.g. in separate break out rooms during role-plays of conflict scenarios. 

Commences

2018 dates TBC.

Duration

Two Days

Fees & Enrolment

Fee: The cost of this two-day programme is €650* per participant.  Fee includes course material, lunch and refreshments each day.

*For those who complete this 'Mediation Skills for Managers’ two-day course, a credit is allowed towards the fee for our Certified Mediation Training Programme.  This offer must be taken up within two years of completion of the Introduction to Mediation course.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email. Please send completed booking forms to:

Central Bookings Office
Institute of Public Administration
57-61 Lansdowne Road, Dublin D04 TC62
Tel: (01) 240 3666 | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers and bookings will typically close one week prior to the course start date.

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

Progression

The Institute also offers a Mediators' Institute of Ireland Certified Mediation Training Programme.

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The Programme

Over the past decade we have witnessed a significant increase in awareness and understanding of the benefits of using mediation as an approach when resolving conflicts and disputes.  The Mediation Act 2017 (which came into force in 1st January 2018) presents a new legislative basis for mediation practice and regulation in Ireland. 

Organisations are recognising that unresolved disputes and inappropriately managed workplace conflict impacts upon workplace effectiveness and places an on-going drain on organisational resources.  Not uncommonly, cases referred to third parties for resolution do not produce satisfactory outcomes for the parties involved.

There is a growing awareness that Mediation, as an alternative mechanism for dispute resolution, has a key role to play in conflict resolution within organisations at many levels including interpersonal, team based, inter-departmental / agency / organisational. It is also viewed as a useful and effective approach to use in managing difficult conversations in the workplace.

This two-day Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of their own style, where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the mediation model and relevant skills. 

Who is this for?

The Mediation Skillls for Managers programme is suitable for staff at all levels who wish to enhance their knowledge, skills and approach to conflict resolution, in particular in relation to organisational/workplace conflict.

Learning Outcomes

The aim of the Mediation Skills for Managers programme is to give participants:

  • An understanding of mediation as a mechanism for dispute resolution and how it differs from other dispute resolutions methods
  • An understanding of the five step framework for mediation
  • An understanding of the benefits of using a mediation approach in resolving conflict locally within their own organisations
  • A greater understanding of conflict and conflict management
  • A set of skills / tools to make them personally more effective when managing conflict/disputes and/or difficult conversations within the workplace.
Course Content

Among the issues covered in the Mediation Skills for Managers programme will be:

  • Understanding the structure and principles of Mediation
  • Analysis of conflict, why it happens and how to deal with it
  • Personal responses to conflict
  • Benefits of adopting a mediation approach to conflict resolution
  • Effective listening, questioning, negotiating and communication skills
  • Opportunity to practice the skills required in dealing with workplace issues adopting a mediation approach.
Other Information

The Mediation Skills for Managers course can also be tailored for in-house delivery in your organisation and a discounted fee will apply.  Please email training@ipa.ie if you would like further information about tailored Mediation Skills for Managers training.

Course Leader

Lily Regan, HRM Specialist, Mediator and Director Mediation Training Programmes at the IPA is the programme leader and the course is co-facilitated by one other colleague who is also a Mediator with expertise in this area.

 

 

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