Information Systems/Technology

This Artificial Intelligence Masterclass is recommended for Senior Public Service Leaders, at management board level, who wish to develop their knowledge of AI and explore its strategic potential in crafting policy for, and delivering services to, the public.

The context within which public servants operate is increasingly complex and challenging. Fast-paced technological disruption, the proliferation of data, the changing way of work, customer and employee expectations, demographic patterns and other external factors are all shaping our economy and society. The Public Service needs to be strategically placed to respond to challenges in the short, medium and long term.

This Masterclass will assist Departments and Public Sector Organisations in meeting their obligations under the Public Service Transformation strategy, ‘Better Public Services’, and its vision for ‘inclusive, high quality and integrated public service provision that meets the needs and improves the lives of the people of Ireland’. It will equip Senior Leaders with the fundamentals of Artificial Intelligence (AI), as well as identify its potential use and associated implications for public service organisations.

This is a one-day interactive in-person programme which will use a mixture of presentations, discussions and challenges, providing an opportunity to learn with, and from colleagues implementing, or considering implementing, AI across the Public Service.

This AI Essentials course aligns with the public service transformation strategy, ‘Better Public Services’ which aims to enhance service delivery through technology and digitisation, and will equip participants with the fundamentals of AI, as well as its potential and implications for public service organisations.

AI Essentials is a one-day, online interactive workshop that will cover the following topics using a mixture of presentations, discussions and groupwork. It provides an opportunity to learn with and from colleagues implementing Artificial Intelligence (AI) across the public sector.

• Fundamentals of AI
• AI Applications in the Public Sector
• Ethical and Regulatory Considerations
• Data Governance, Consistency and Quality
• People and Structure for AI
• AI Resources

Explore the transformative potential of Generative AI in the public service sector with our comprehensive Discovering Generative AI Applications in the Public Service workshop. This workshop is for individuals who already have access to Generative AI tools or wish to explore possibilities of using generative AI technologies in their day-to-day role. It will include an introduction to Generative AI and an exploration of practical applications for the public service. Attendees will engage in hands-on activities to answer the critical question: "How might we use Generative AI in the Public Service?"

Join us to explore the exciting possibilities of Generative AI and how it can revolutionise public services. Enhance your knowledge, develop practical skills, and contribute to the future of AI-driven innovation in the public sector.

Unlocking the Potential of AI in Public Service, is a comprehensive workshop specifically designed for organisations and teams looking to explore how AI solutions can enhance their products or services. Through practical exercises and real-world examples, participants will learn to identify and apply AI technologies to their specific areas of work.

The CompTIA A+ certification is an entry-level qualification in the Information Technology (IT) industry. Issued by CompTIA, the A+ certification is widely accepted as an industry standard certification often used to start a career in IT. The certification is awarded after a candidate successfully passes two exams which cover the domains of Mobile Devices, Networking, Hardware, Virtualisation and Cloud Computing, Hardware and Network Troubleshooting, Operating Systems, Security, Software Troubleshooting and Operational Procedures.

Please note that this CompTIA A+ course is a closed event for students on the Move2ICT Programme.  Only those on the Move2ICT Programme are eligible to register for this programme.

The ITIL® 4 course is suited to candidates that are involved in any of the processes of IT-enabled services, which includes provisional, support and delivery stages. The course covers the fundamentals of the latest version of the most widely adopted guidance on IT service management (ITSM).

The ITIL® 4 course also introduces students to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional and more common project management.

When you finish this certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Big Data and Data Analytics are key tools for modernising public services, opening up the potential to make them more efficient, transparent, and responsive to the needs of the public.

A basic practical knowledge of Big Data and Data Analytics is crucial for public servants for a few reasons including:

• More informed decision-making;
• Efficiency and resource optimization;
• Greater transparency and accountability;
• Enhanced service delivery;
• Effective policy formulation and evaluation;
• Informing digital transformation initiatives.

Cloud and Virtualisation Essentials is an elective module on the Diploma in Computer Studies. It can also be taken on a stand-alone basis. This course introduces the various technologies and business models related to virtualisation and cloud computing.

Foundations of Web Design is an elective module on the Diploma in Computer Studies. It can also be taken on a stand-alone basis. The Foundations of Web Design module teaches you essential web page development skills. You will learn to develop web sites using Hypertext Markup Language version 5 (HTML5) and Cascading Style Sheets (CSS).

Hardware and Software (including Networking and Virtualisation) is a core module on the Diploma in Computer Studies. It can also be taken on a stand-alone basis. The module is based on the CompTIA A+ Certification which is generally classed as the starting point for any career in Information Technology.