Technology and Transformation

Implementing the AI Guidelines: A Practical Workshop for the Public Service is a one day course, developed by Krisolis for the Institute of Public Administration (IPA). It responds to the evolving need for responsible and informed use of Artificial Intelligence (AI) across the Irish public service. With the release of the Guidelines for the Responsible Use of Artificial Intelligence in the Irish Public Service, this course is designed to help public service bodies (PSBs) understand and implement the guidelines in a practical and effective way.

Participants will gain practical insights into applying these guidelines when using externally sourced AI tools and when developing internal AI systems. The workshop addresses the broad spectrum of AI maturity in the public sector—from those new to AI to teams already exploring or deploying AI solutions. Through expert-led discussions and interactive case studies, participants will gain the knowledge and tools to navigate the ethical, legal, and operational aspects of adopting AI in their organisations.

This AI Essentials course aligns with the public service transformation strategy, ‘Better Public Services’ which aims to enhance service delivery through technology and digitisation, and will equip participants with the fundamentals of AI, as well as its potential and implications for public service organisations.

AI Essentials is a one-day, online interactive workshop that will cover the following topics using a mixture of presentations, discussions and groupwork. It provides an opportunity to learn with and from colleagues implementing Artificial Intelligence (AI) across the public sector.

• Fundamentals of AI
• AI Applications in the Public Sector
• Ethical and Regulatory Considerations
• Data Governance, Consistency and Quality
• People and Structure for AI
• AI Resources

This Artificial Intelligence Masterclass is recommended for Senior Public Service Leaders, at management board level, who wish to develop their knowledge of AI and explore its strategic potential in crafting policy for, and delivering services to, the public.

The context within which public servants operate is increasingly complex and challenging. Fast-paced technological disruption, the proliferation of data, the changing way of work, customer and employee expectations, demographic patterns and other external factors are all shaping our economy and society. The Public Service needs to be strategically placed to respond to challenges in the short, medium and long term.

This Masterclass will assist Departments and Public Sector Organisations in meeting their obligations under the Public Service Transformation strategy, ‘Better Public Services’, and its vision for ‘inclusive, high quality and integrated public service provision that meets the needs and improves the lives of the people of Ireland’. It will equip Senior Leaders with the fundamentals of Artificial Intelligence (AI), as well as identify its potential use and associated implications for public service organisations.

This is a one-day interactive in-person programme which will use a mixture of presentations, discussions and challenges, providing an opportunity to learn with, and from colleagues implementing, or considering implementing, AI across the Public Service.

Big Data and Data Analytics are key tools for modernising public services, opening up the potential to make them more efficient, transparent, and responsive to the needs of the public.

A basic practical knowledge of Big Data and Data Analytics is crucial for public servants for a few reasons including:

• More informed decision-making;
• Efficiency and resource optimization;
• Greater transparency and accountability;
• Enhanced service delivery;
• Effective policy formulation and evaluation;
• Informing digital transformation initiatives.

Data protection compliance is a key duty of all organisations, public and private, which handle personal data. As well as the legal and regulatory impact of a serious data protection incident, the harm to trust, brand and reputation can be literally incalculable. The EU General Data Protection Regulation (GDPR) came into effect on 25 May 2018 and created significant new obligations, as well as massively increased financial penalties – up to €20m or 4% of global turnover. This Certificate in GDPR and Data Protection course will give you a clear understanding of your organisation’s main data protection obligations under current legislation and the GDPR, and how to ensure your compliance.

This half-day online Introduction to GDPR is aimed as people who are not directly involved in the processing of personal data but who should have a high-level working knowledge of GDPR.

The ITIL® 4 Foundation course is suited to candidates that are involved in any of the processes of IT-enabled services, which includes provisional, support and delivery stages. The course covers the fundamentals of the latest version of the most widely adopted guidance on IT service management (ITSM).

The ITIL® 4 Foundation course also introduces students to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional and more common project management.

When you finish this certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

The CompTIA A+ certification is an entry-level qualification in the Information Technology (IT) industry. Issued by CompTIA, the A+ certification is widely accepted as an industry standard certification often used to start a career in IT. The certification is awarded after a candidate successfully passes two exams which cover the domains of Mobile Devices, Networking, Hardware, Virtualisation and Cloud Computing, Hardware and Network Troubleshooting, Operating Systems, Security, Software Troubleshooting and Operational Procedures.

Please note that this CompTIA A+ course is a closed event for students on the Move2ICT Programme.  Only those on the Move2ICT Programme are eligible to register for this programme.

Cloud and Virtualisation Essentials is an elective module on the Diploma in Computer Studies. It can also be taken on a stand-alone basis. This course introduces the various technologies and business models related to virtualisation and cloud computing.

Foundations of Web Design is an elective module on the Diploma in Computer Studies. It can also be taken on a stand-alone basis. The Foundations of Web Design module teaches you essential web page development skills. You will learn to develop web sites using Hypertext Markup Language version 5 (HTML5) and Cascading Style Sheets (CSS).