Management Development

The Managing People programme will help participants gain an understanding of the responsibilities of managing and supervising others and will focus on key skills of people management such as motivation, communication, delegation, performance management and conflict resolution. This will be of benefit to staff who are currently in a managerial or supervisory role, who wish to acquire or refresh their day-to-day people management skills.

Commences:
10 February 2022 | 26 May 2022
Duration:
One Day Online Course

The IPA New Manager Programme aims to help staff who are new to managing people to put a plan in place and give them some frameworks and techniques to manage their new team.  It will provide newly appointed managers, or those moving into management roles, the key knowledge and skills necessary for success in their new roles.

Commences:
15 June 2022
Duration:
One Day Online Course

Managing in a Hybrid Environment is designed to provide an opportunity for managerial staff to develop the skills and competencies required to effectively manage their teams in a blended working environment where adaptability, communication, cooperation and collaboration are essential competencies. The programme provides a safe learning environment in which participants can develop their managerial skills to not only navigate the current uncertainty in the working environment, but to ensure their teams adapt to and thrive in the new hybrid-working world.

Commences:
15 February 2022 | 23 May 2022
Duration:
One Day Online Course

Working in a Hybrid Environment is designed to provide an opportunity for non-managerial staff to develop the skills and competencies required to be effective in a blended working environment. The programme provides a safe learning environment in which participants can develop their abilities as professional individuals, team members and mentors and in so doing, make a significant impact within their role.

Commences:
3 February 2022
Duration:
One Day Online Course

This Change Management course is designed for management teams in the public sector looking to develop their capabilities in the area of managing organisational change. Change is constant and requires a proactive rather than reactive approach. This programme will provide you with the skills necessary to introduce, implement and embed change within your organisation.

Commences:
8 February 2022 | 11 April 2022
Duration:
One Day Online Course

Building resilience has probably never been more important and yet many of us struggle to stay resilient in the face of difficult situations, pressure and stress. Increasing personal resilience in our work and personal lives means having a greater openness to change, avoiding our ‘thinking traps’ and engaging in a positive mindset.

This programme will give the participant useable strategies to build the personal resilience they need to manage pressure and stress.  Participants will be introduced to a range of practical tools and techniques to support them in taking care of their wellbeing.

Commences:
20 January 2022
Duration:
One Day Online Course

With the increasing emphasis in the public sector on information, organisations need excellent communicators who are capable of delivering their messages clearly and persuasively. Clear, concise writing plays a central role in the work of the organisation. Staff sometimes find writing difficult and challenging in this communication process. This course aims to develop and enhance participants’ writing skills and to cover the core elements of writing.

Commences:
19 January 2022 | 5 May 2022
Duration:
One Day

The Chairing and Managing Meetings workshop aims to take the pain out of meetings and to introduce staff to the principles and techniques involved. Meetings are an important and integrated part of organisational communication consultation, debate and decision-making. Organisations need effective meetings but these do not happen without correct procedures, preparation and planning. The workshop will focus on providing an opportunity to participants to learn the skills needed to hair meetings and/or to contribute effectively to online and face-to-face meetings.

Commences:
6 April 2022 | 2 June 2022
Duration:
Four Hour Online Course

Excellent Customer Service Course is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instil an ethos of exceptional customer service into the culture and workings of an organisation. It will focus attention on enhancing participants’ skills in delivering exceptional customer service to both the internal and external customer. This course will develop participant’s interpersonal skills with a focus on communication (face to face, online and when on the telephone) including how to deal with complaints, conflict and criticism and how to actively listen to customers.

Commences:
26 January 2022
Duration:
One Day Online Course

The Presentation Skills course will enable participants to become better and more confident presenters. At the end of the course participants will have the ability to design effective, relevant and engaging presentations. It is suitable for anyone who is required to deliver any type of business presentation, whether to clients or stakeholders, or a more informal presentation to colleagues. Hints and tips on how to deliver an effective presentation online will also be covered.

Commences:
18 January 2022
Duration:
Two x Half Day Online Course

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