Management Development

Moving into management requires the learning of a new sets of skills in order to successfully transition from individual contributor to leader and manager.  

This two day Moving into Management programme will help participants gain an understanding of the role of the manager and the skills and competencies required for effective leadership.  The course will focus on key skills of people management such as motivation, communication, delegation, performance management and conflict resolution.

This course will be of benefit to staff who are newly recruited into a managerial or supervisory role or those who wish to acquire or refresh their day-to-day people management skills.

Commences:
29-30 April 2024
Duration:
Two Day Course

Building Resilience has probably never been more important and yet many of us struggle to stay resilient in the face of difficult situations, pressure and stress. Increasing personal resilience in our work and personal lives means having a greater openness to change, avoiding our ‘thinking traps’ and engaging in a positive mindset.

This programme will give the participant useable strategies to build the personal resilience they need to manage pressure and stress.  Participants will be introduced to a range of practical tools and techniques to support them in taking care of their wellbeing.

Commences:
18 June 2024
Duration:
One Day Course

Quality Customer Service Course is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instil an ethos of exceptional customer service into the culture and workings of an organisation. It will focus attention on enhancing participants’ skills in delivering exceptional customer service to both the internal and external customer. This course will develop participant’s interpersonal skills with a focus on communication (face to face, online and when on the telephone) including how to deal with complaints, conflict and criticism and how to actively listen to customers.

Commences:
13 June 2024
Duration:
One Day Course

This three hour Unconscious Bias Awareness workshop will introduce attendees to the concept of Unconscious Bias with a focus on the workplace.

Commences:
25 June 2024
Duration:
Half Day

This two-day Social Media Strategies course has been designed specifically for the Irish Public Sector to enable staff to produce an effective strategy for managing social media and to significantly improve communication and engagement.

The course is led by an experienced social media practitioner and is designed for staff responsible for the oversight and/or development of social media programmes. Participants will benefit from a mix of critical reviews, reflective learning and practical exercises and will also produce a social media framework for their organisation.

Commences:
13-14 June 2024 | 26-27 September 2024 | 21-22 November 2024
Duration:
Two Day Online Course

Managing in a Hybrid Environment is designed to provide an opportunity for managerial staff to develop the skills and competencies required to effectively manage their teams in a blended working environment where adaptability, communication, cooperation and collaboration are essential competencies. The programme provides a safe learning environment in which participants can develop their managerial skills to not only navigate the current uncertainty in the working environment, but to ensure their teams adapt to and thrive in the new hybrid-working world.

Commences:
12 March 2024
Duration:
One Day Course

Data protection compliance is a key duty of all organisations, public and private, which handle personal data. As well as the legal and regulatory impact of a serious data protection incident, the harm to trust, brand and reputation can be literally incalculable. The EU General Data Protection Regulation (GDPR) came into effect on 25 May 2018 and created significant new obligations, as well as massively increased financial penalties – up to €20m or 4% of global turnover. This Certificate in GDPR and Data Protection course will give you a clear understanding of your organisation’s main data protection obligations under current legislation and the GDPR, and how to ensure your compliance.

Commences:
8 April 2024 | 15 May 2024 | 10 June 2024 | 10 July 2024
Duration:
Three Days

This half-day online GDPR Awareness Briefing is similar in content to the Introduction to Data Protection and GDPR but is aimed as people who are not directly involved in the processing of personal data but who should have a high-level working knowledge of GDPR.

Commences:
Dates to be confirmed
Duration:
Half Day Online Course

Using time well improves our overall effectiveness and adds to the quality of life. However, the management of time continues to be a serious dilemma for many people today despite our apparent familiarity with many of the practical approaches and techniques. This Time Management workshop provides participants with a range of approaches and techniques including: setting objectives and priorities; weekly and daily planning; analysing the nature and context of a job; styles of working; devising an overall strategy for managing time and achieving a work/life balance. The thinking behind each approach is discussed, followed by suggestions and self-assessment exercises.

Commences:
9 April 2024
Duration:
One Day Course

The Presentation Skills course will enable participants to become better and more confident presenters. At the end of the course participants will have the ability to design effective, relevant and engaging presentations. It is suitable for anyone who is required to deliver any type of business presentation, whether to clients or stakeholders, or a more informal presentation to colleagues. Hints and tips on how to deliver an effective presentation online will also be covered.

Commences:
In House Delivery Only
Duration:
Two x Half Day Online Course

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