Management Development

Moving into management requires the learning of a new sets of skills in order to successfully transition from individual contributor to leader and manager.  

This two day Moving into Management programme will help participants gain an understanding of the role of the manager and the skills and competencies required for effective leadership.  The course will focus on key skills of people management such as motivation, communication, delegation, performance management and conflict resolution.

This course will be of benefit to staff who are newly recruited into a managerial or supervisory role or those who wish to acquire or refresh their day-to-day people management skills.

This three hour Unconscious Bias Awareness workshop will introduce attendees to the concept of Unconscious Bias with a focus on the workplace.

Quality Customer Service Course is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instil an ethos of exceptional customer service into the culture and workings of an organisation. It will focus attention on enhancing participants’ skills in delivering exceptional customer service to both the internal and external customer. This course will develop participant’s interpersonal skills with a focus on communication (face to face, online and when on the telephone) including how to deal with complaints, conflict and criticism and how to actively listen to customers.

In this era of corporate governance and accountability minute taking is a responsible position that requires individuals who can take clear brief easy to read and accurate recordings of decisions and actions. This half-day Minute Taking for Meetings workshop will be highly interactive involving participants in small group work and skills practice.

This two-day Social Media Strategies course has been designed specifically for the Irish Public Sector to enable staff to produce an effective strategy for managing social media and to significantly improve communication and engagement.

The course is led by an experienced social media practitioner and is designed for staff responsible for the oversight and/or development of social media programmes. Participants will benefit from a mix of critical reviews, reflective learning and practical exercises and will also produce a social media framework for their organisation.

Using time well improves our overall effectiveness and adds to the quality of life. However, the management of time continues to be a serious dilemma for many people today despite our apparent familiarity with many of the practical approaches and techniques. This Time Management workshop provides participants with a range of approaches and techniques including: setting objectives and priorities; weekly and daily planning; analysing the nature and context of a job; styles of working; devising an overall strategy for managing time and achieving a work/life balance. The thinking behind each approach is discussed, followed by suggestions and self-assessment exercises.

Data protection compliance is a key duty of all organisations, public and private, which handle personal data. As well as the legal and regulatory impact of a serious data protection incident, the harm to trust, brand and reputation can be literally incalculable. The EU General Data Protection Regulation (GDPR) came into effect on 25 May 2018 and created significant new obligations, as well as massively increased financial penalties – up to €20m or 4% of global turnover. This Certificate in GDPR and Data Protection course will give you a clear understanding of your organisation’s main data protection obligations under current legislation and the GDPR, and how to ensure your compliance.

The GDPR and Data Protection Programme for Data Protection Officers (DPOs) in the Public Service is aimed at public servants with responsibility for Data Protection within their organisation, and has been developed to inform, and support, public sector Data Protection Officers in their roles, by providing a common shared approach and understanding of key data protection knowledge and challenges within the public sector. 

The programme content has been informed, and guided by, the Civil Service DPO Network, in ensuring the key topics are relevant and appropriate to the work of DPOs, and the wider network of public servants supporting the GDPR and Data Protection function within their organisations.

It is envisaged that each iteration of the programme will evolve to reflect the current legislative requirements and updates, if any, in addition to the broader data protection knowledge base and subject matter expertise available to us.

Courtroom Skills is a one-day intensive training course that is ideal for anyone who may be expected to give evidence in court in a professional capacity. Participants will learn about effective courtroom presentation and communication skills. Particular focus is placed on confidence building and assertive communication. 

This two-day Administrative Law programme has been developed for civil servants and staff working in public sector agencies, offices and local authorities. The course will introduce participants to the core principles and legal rules that govern judicial review and the legal process involved in administrative law. It will also examine specific instances in which judicial review arises, with an emphasis on how litigation can avoided.