Teresa Casserly

Position: Senior Consultant and Director, Training & Development and International Services
Email: tcasserly@ipa.ie
Telephone: 00 353 1 240 3641

Teresa is a Senior Consultant and Manager of Business Development and Sectoral Programmes with the Institute of Public Administration. Teresa has worked extensively with the Irish public sector and internationally with training and learning professionals in both the public and voluntary sectors. She is one of the most experienced facilitators in the IPA. Teresa’s areas of expertise include design and development of learning initiatives, development of mentoring frameworks, evaluation of training and learning, training of frontline staff in quality service and the development of training and learning practitioners and facilitators.

Professional Expertise:

She has experience in the following areas:

  • Performance Management
  • Mentoring
  • Identification of learning & development needs
  • Learning Methodologies
  • Learning evaluation
  • Facilitation of quality customer service reviews
  • Personal development plans for individuals
  • Professional development for facilitators, tutors, teachers, trainers

Teresa has worked with a range of Irish and International clients:

  • South Dublin County Council
  • North Tipperary County Council
  • Meath County Council
  • Department of Education & Science
  • An Garda Siochana
  • Department of Environment, Heritage and Local Government
  • The Irish National Teachers Organisation
  • Office of the Ombudsman
  • Fire Services Council
  • Dublin City Council, Fire Services

Internationally Teresa has worked with training and learning professionals and educators in Latvia, Polansd, Hungary, Estonia, Macedonia, Czech Republic, Azerbaijan, Zambia, Tanzania and South Africa. She has worked with development workers in APSO for a number of years in the areas of interpersonal communication, facilitation of adult, experiential learning and identification of learning needs and competencies. She has presented on a number of occasions to international conferences organised by the European Federation for Intercultural Learning where she has worked with volunteer groups from over thirty countries.

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