Management Development

This two-day Introduction to the Legislative Process programme is designed for civil servants and staff working in public sector agencies and offices.  The aim of the programme is to provide an overview and understanding of the working of the Legislative Process.

This half-day online Introduction to GDPR is aimed as people who are not directly involved in the processing of personal data but who should have a high-level working knowledge of GDPR.

Quality Customer Service Course is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instil an ethos of exceptional customer service into the culture and workings of an organisation. It will focus attention on enhancing participants’ skills in delivering exceptional customer service to both the internal and external customer. This course will develop participant’s interpersonal skills with a focus on communication (face to face, online and when on the telephone) including how to deal with complaints, conflict and criticism and how to actively listen to customers.

Building Resilience has probably never been more important and yet many of us struggle to stay resilient in the face of difficult situations, pressure and stress. Increasing personal resilience in our work and personal lives means having a greater openness to change, avoiding our ‘thinking traps’ and engaging in a positive mindset.

This programme will give the participant useable strategies to build the personal resilience they need to manage pressure and stress.  Participants will be introduced to a range of practical tools and techniques to support them in taking care of their wellbeing.

The Presentation Skills course will enable participants to become better and more confident presenters. At the end of the course participants will have the ability to design effective, relevant and engaging presentations. It is suitable for anyone who is required to deliver any type of business presentation, whether to clients or stakeholders, or a more informal presentation to colleagues. Hints and tips on how to deliver an effective presentation online will also be covered.

Working in a Hybrid Environment is designed to provide an opportunity for non-managerial staff to develop the skills and competencies required to be effective in a blended working environment. The programme provides a safe learning environment in which participants can develop their abilities as professional individuals, team members and mentors and in so doing, make a significant impact within their role.