Civil Service

The aim of the Higher Executive Officer (HEO) programme is to further participants’ development as middle managers to enable them to manage their own and others’ work to a high standard and thus contribute to the achievement of their organisation’s priorities.

The course will cover the key competency areas of managing change, influencing and persuading, staff management, work organisation and performance management. 

Higher Executive Officer Programme

Book Now

Key Facts

Commences

17-18 October 2017

Application Deadline

October 2017 Bookings for this course close one week in advance of start date.

Duration

Two Days

Fees & Enrolment

Fee: The cost of this course is €810 for Corporate Members of the Institute, €900 for others. Fee includes course material, lunch and refreshments.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email.  Please send completed booking forms to:

Central Bookings Office
Institute of Public Administration
57-61 Lansdowne Road, Dublin D04 TC62
Tel: (01) 240 3666 | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers.

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

Progression

Assistant Principal Officer Programme

Expand all

The Programme

The aim of the Higher Executive Officer (HEO) programme is to further participants’ development as middle managers to enable them to manage their own and others’ work to a high standard and thus contribute to the achievement of their organisation’s priorities.

The course will cover the key competency areas of managing change, influencing and persuading, staff management, work organisation and performance management. 

Who is this for?

This programme is designed for staff at Higher Executive Officer (HEO) level in Government Departments, Offices and State Agencies.

Learning Outcomes

On completion of this training, participants will:

  • Have developed key management competencies to enable them to get results that reflect organisational priorities.
  • Have identified and understand their own management style and their role as a manager in developing and maximising staff potential.
  • Understand the difference between management and leadership.
  • Have improved understanding of influencing and persuasion techniques.
  • Be better able to manage conflict in the workplace.
  • Understand how to review performance regularly within a section and manage performance issues.
  • Have acquired skills and techniques to help them deliver on change.
Course Content

The Higher Executive Officer course will cover the following areas:

  • The role of the Higher Executive Officer (HEO)
  • Managing people and dealing with performance issues
  • Effective management styles
  • The difference between Management and Leadership
  • Influencing and persuading skills
  • Dealing with conflict
  • Managing change and dealing with resistance
Other Information

The HEO programme can be tailored to the specific requirements of a Government Department or Agency and delivered on an in-house basis at a negotiated rate. The programme can also be delivered where two or three Departments come together to provide a minimum number of participants. Please email training@ipa.ie if you would like further information about customised training.

Course Leader

Jane O’Reilly, Leadership and Management Specialist

Downloads

 

 

Book Now

Invoice options

Participants

Participant number 1

(view terms and conditions)
Required fields

 

 

Mailing List

Do you wish to join our mailing list?

Email