Civil Service

The aim of the Higher Executive Officer (HEO) programme is to further participants’ development as middle managers to enable them to manage their own and others’ work to a high standard and thus contribute to the achievement of their organisation’s priorities. The course will cover the key competency areas of managing change, influencing and persuading, staff management, work organisation and performance management.

Higher Executive Officer Programme

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Key Facts

Delivery Method

This course has been modified for online delivery.  It will be delivered over one day from 9:30am - 4:00pm with a number of short breaks throughout the day.  It will be delivered remotely via MS Teams and facilitated by a subject matter expert.

Scheduled Dates are:

  • 6 October 2020

Commences

6 October 2020 Bookings for this course close one week in advance of start date.

Duration

One Day Online Course

Fees & Enrolment

Fee: The cost of this online course is €395 per person.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email.  Please send completed booking forms to:

Central Bookings Office
Institute of Public Administration
57-61 Lansdowne Road, Dublin D04 TC62
Tel: (01) 240 3666 | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers.

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

Progression

Assistant Principal Officer Programme

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The Programme

The aim of the Higher Executive Officer (HEO) programme is to further participants’ development as middle managers to enable them to manage their own and others’ work to a high standard and thus contribute to the achievement of their organisation’s priorities. The course will cover the key competency areas of managing change, influencing and persuading, staff management, work organisation and performance management.

Who is this for?

This programme is designed for staff at Higher Executive Officer (HEO) level in Government Departments, Offices and State Agencies.

Learning Outcomes

On completion of this HEO training programme, participants will:

  • Have developed key management competencies to enable them to get results that reflect organisational priorities.
  • Understand the difference between management and leadership.
  • Have an improved understanding of their role as a people leader in developing and maximising staff potential.
  • Be better able to manage conflict in the workplace.
  • Have an opportunity to explore a range of influencing and persuasion techniques.
  • Understand how to review performance regularly within a section and manage performance issues.
  • Have acquired skills and techniques to help them deliver on change.
  • Have acquired skills and techniques to help them deliver on change.
Course Content

The Higher Executive Officer course will cover the following areas:

  • The role of the middle manager
  • Managing people and dealing with performance issues
  • The difference between Management and Leadership
  • Influencing and persuading skills
  • Dealing with conflict
  • Managing change and dealing with resistance
Other Information

The HEO programme can be tailored to the specific requirements of a Government Department or Agency and delivered on an in-house basis at a negotiated rate. The programme can also be delivered where two or three Departments come together to provide a minimum number of participants. Please email training@ipa.ie if you would like further information about customised training.

Course Leader

Jane O’Reilly, Leadership and Management Specialist

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