Local Government

Debt Collection Techniques is for staff working in Debt Management Units within the Irish Local Government Sector.

Debt Management Units have been established in Irish Local Authorities to deal with many areas of debt management including debts associated with commercial rates, housing rents and housing loans. The focus of this course centres on how staff working in these units can develop techniques to better handle and deal with the process of debt collection.

Debt Collection Techniques

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Key Facts

Delivery Method

Debt Collection Tecnhiques will be delivered online via MS Teams and will consist of a full day training (10:00am to 4:00pm).

Scheduled Course Dates: 

  • 28 March 2023
  • 21 June 2023

If your organisation is interested in a bespoke Debt Collection Techniques Taining course that is specific to your situation, then this course can be delivered in person on request.  Please email training@ipa.ie to request a quote.

Commences

28 March 2023 | 21 June 2023 Bookings for this course close one week in advance of start date.

Duration

One Day Online Course

Fees & Enrolment

Fee: The cost of this course is €250 per person.  (2023 price to be confirmed)

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email. Please send completed booking forms to:

Central Bookings Office
Institute of Public Administration
57-61 Lansdowne Road, Dublin D04 TC62
Tel: (01) 240 3666 | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers and bookings will typically close one week prior to the course start date.

Cancellation Policy

Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

Progression

If you work in a Debt Management Unit within a Local Authority and are interested in further training courses in relation to the management of debt, please check out the following IPA courses:

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The Programme

Debt Collection Techniques is for staff working in Debt Management Units within the Irish Local Government Sector.

Debt Management Units have been established in Irish Local Authorities to deal with many areas of debt management including debts associated with commercial rates, housing rents and housing loans. The focus of this course centres on how staff working in these units can develop techniques to better handle and deal with the process of debt collection.

Who is this for?

Debt Collection Techniques is a one day course that is specifically designed for those working in Debt Management Units within Irish Local Authorities.

Course Content

This course will be delivered over two sessions:

Session One will cover:
  • Introduction 
  • Objectives
  • Collection Skills / Techniques
  • Dealing with the reasons for non payment
  • Time Management
  • Account Prioritisation
Session Two will cover:
  • Dealing with difficult clients
  • Overcoming stalling tactics
  • Handling Issues
  • Negotiating Skills 
Course Leader

Debt Collection Techniques will be delivered by the Chief Executive of Irish Credit Management Training, Declan Flood, FIACP, FCICM.

 

 

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