Human Resource Management

Line managers are central to ensuring that recommendations set out in the Report of the Task Force on the Public Service – Transforming Public Services - are achieved within organisations. Their knowledge and skills in relation to people management significantly impact on the organisation’s culture, day-to-day operations, staff performance and employee engagement. In view of the above, proactive organisations are now ensuring that their line managers have the necessary skills, knowledge and support to enable them to play an effective role in engaging with staff and securing their commitment to, and participation in, the change process and the ongoing transformation of the public service.

The two-day Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of their own style, where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the mediation model and relevant skills. The programme is suitable for staff at all levels who wish to enhance their knowledge, skills and approach to conflict resolution, in particular in relation to organisational / workplace conflict.