Human Resource Management

This practical one-day workshop will enable participants to gain an understanding of key principles of Conflict Management and Negotiation and develop their skills in the areas of Conflict Management and Negotiation.

 

Conflict Management and Negotiating Skills

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Key Facts

Commences

5 December 2017

Application Deadline

November 2017 Bookings for this course close one week in advance of start date.

Duration

One Day

Fees & Enrolment

Fee: The cost of this course is €405 for Corporate Members of the Institute, €450 for others. Fee includes course material, lunch and refreshments.

Booking: Bookings must be received in writing using a booking form or the online booking option (see below).

All bookings will be confirmed via email. Please send completed booking forms to:

Central Bookings Office
Institute of Public Administration
57-61 Lansdowne Road, Dublin D04 TC62
Tel: (01) 240 3666 | Fax: (01) 668 9135
Email: training@ipa.ie

All IPA courses are subject to minimum participant numbers and bookings will typically close one week prior to the course start date.

Cancellation Policy: Please note, that in the event of a cancellation less than 48 working hours before the commencement of a course, a 15% cancellation fee will be charged.  Cancellation fee will also apply to non-arrivals on the day.

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The Programme

This practical one-day workshop will enable participants to gain an understanding of key principles of Conflict Management and Negotiation and develop their skills in the areas of Conflict Management and Negotiation.

 

Course Content

Conflict Management

Inappropriately managed workplace conflict and unresolved disputes impact upon effectiveness and place an on-going drain on organisational resources. Not uncommonly, cases referred to third parties for resolution do not produce satisfactory outcomes for the parties involved; i.e. fundamental issues of workplace relations may not have been addressed. There is a growing awareness that managers have a key role to play in conflict resolution within organisations.

The aim in respect of this aspect of the programme is to enable participants to:

  • Identify the causes of workplace conflict;
  • Identify and reflect on their own conflict management styles;
  • Develop appropriate strategies to effectively manage workplace conflict.

Negotiation Skills

Negotiation is a social skill that can be defined as “conferring with another with a view to compromise or agreement”. Central features of the negotiation process are that the parties:

  • Have different interests;
  • Communicate about these differences; and, crucially;
  • Are prepared to move towards each other from their first stated positions.

The successful negotiator will utilise a range of skills and competencies in the course of preparation for, conduct of and on the conclusion of negotiations. The aim in respect of this aspect of the programme is to enable participants to:

  • Develop a clear understanding of what is involved in the negotiation process;
  • Identify behaviours of successful negotiators;
  • Practice skills and techniques to enhance effectiveness in negotiations;
  • Have an opportunity to get feedback and raise and discuss issues with experienced practitioners.

Ultimately the aim is not only to introduce participants to the principles and behaviours of successful negotiating but also to give them a set of skills that will make them more personally effective in a wide range of settings.

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